📄 Refund Policy – TDB_KOLLECTIONZ
Last updated: 14/May2025
At TDB_KOLLECTIONZ, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below:
✅ Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 7 days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- A valid proof of purchase (receipt or order number) must be provided.
❌ Non-Refundable Items
Certain items are not eligible for refund, including:
- Perishable goods (e.g. food, flowers)
- Digital products or downloads
- Sale or clearance items
- Custom or personalized items
- Items damaged due to misuse or negligence
🔄 Exchange Policy
If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or issue a refund after reviewing the issue.
💵 Refund Process
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days, and a credit will be applied to your original method of payment or through mobile money, based on your payment method.
🚚 Return Shipping
- You will be responsible for paying your own return shipping costs, unless the return is due to our error (damaged, defective, or wrong item).
- We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive your returned item otherwise.
📞 Contact Us
If you have any questions or need help with a return, contact us at:
- Email: Tdbkollectionz@gmail.com
- Phone/WhatsApp: +233 53 586 1237
- Address: Kokrobite Old Bortianor Rd